Terms & Conditions

GENERAL

By agreeing to take part in classes, workshops and personal training sessions provided by Refresh Health you agree to adhere to the following terms and conditions.

Refresh Health accepts no liability for any injury occurring as a result of taking part. A Par-Q and Health Screen must be completed before participating in any sessions. Purchasing packages implies you are medically fit to train.

Your instructor is fully insured. Health changes must be reported in writing. Accurate, safe instructions will always be provided.

Photos and videos may be used for marketing purposes — please inform your coach if you object. Prices may increase with 28 days’ notice.

PAYMENT POLICY

All bookings must be made and paid in advance online or in store. Payment is taken immediately for classes and packages. Packages have an expiry stated before purchase.

A 24-hour cancellation policy applies to all sessions. No refunds are issued for classes, packages, or workshops. Classes cannot be rolled over unless in exceptional cases. Classes cancelled with less than 24 hours’ notice will be credited back only if cancelled by Refresh. Packages and sessions are non-transferable.

CANCELLATION POLICY — GOLD MEMBERS

24 hours’ notice is required to cancel without charge. Gold members receive 1 free late cancellation per month (applies to all class types).

No show fees: Fitness class — £5.00. Pilates class — £10.00.

CANCELLATION POLICY — SILVER MEMBERS

24 hours’ notice is required to cancel without charge. Silver members receive 1 free late cancellation per month (applies to all class types).

Pilates — less than 24 hours’ notice results in forfeiting your credit. Fitness — late cancellation fee of £5.00 applies.

CLASS PACKS / DROP-INS / TASTER SESSIONS

24 hours’ cancellation notice required. Pilates late cancellations forfeit credit. Fitness late cancellations forfeit credit.