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🧘 Retreats — Escape the everyday with our wellness retreats 📚 Teacher Training — Become a certified Pilates instructor 🌿 Strength · Balance · Calm — Where Movement Meets Wellbeing 🧘 Retreats — Escape the everyday with our wellness retreats 📚 Teacher Training — Become a certified Pilates instructor 🌿 Strength · Balance · Calm — Where Movement Meets Wellbeing

Legal

Terms & Conditions

Terms & Conditions

Before You Book

By joining a class, workshop, personal training session, or retreat at Refresh Health, you agree to these terms and conditions.

Health & Safety

  • You must complete a PAR-Q and Health Screening before your first session
  • By purchasing a package or booking a session, you confirm you are medically fit to train
  • Any changes to your health must be reported to your instructor in writing
  • Refresh Health is not liable for any injury occurring during participation
  • Your instructor is fully insured and trained to provide safe, accurate instruction

Our Right to Change

  • Prices may be increased with 28 days’ notice
  • Photos and videos may be used for marketing — let your coach know if you’d prefer to opt out

How to Book

  1. Choose your class or package on our website or ask in studio
  2. Book and pay in advance — online or in person at reception
  3. Payment is taken immediately upon booking
  4. Check your package expiry — dates are confirmed before purchase
  5. Save your confirmation — bring it or have it handy on your phone

Cancellation & Late Policies

Gold Members

  • Cancel with 24 hours’ notice → No charge
  • 1 free late cancellation per month (any class type)
  • No-show fees:
    • Fitness class: £5.00
    • Pilates class: £10.00

Silver Members

  • Cancel with 24 hours’ notice → No charge
  • 1 free late cancellation per month (any class type)
  • Late cancellation (less than 24 hours):
    • Pilates: Credit forfeited
    • Fitness: £5.00 charge

Class Packs, Drop-ins & Taster Sessions

  • 24 hours’ cancellation notice required
  • Late cancellations (less than 24 hours):
    • Pilates: Credit forfeited
    • Fitness: Credit forfeited

Payment & Refund Policy

  • All bookings are non-refundable — no refunds for classes, packages, or workshops
  • Classes cannot be rolled over (except in exceptional circumstances — speak to your studio)
  • Packages are non-transferable — cannot be transferred to another person
  • If Refresh cancels your class, you’ll receive a credit to use on a future session
  • Payment methods: Online (website) or in-person at reception

Need to Cancel?

More than 24 hours before? → No charge, easy reschedule
Less than 24 hours before? → Late fee or credit forfeit may apply (see your membership tier above)
Emergency? → Contact your studio immediately — we’ll do our best to help